Untold Odyssey, croaziere.co Untold Odyssey, croaziere.co

A memorable experience requires some services that will always be included

Our surprises will only entertain you. No surprise receipt and pages worth of fine print

Accommodation

You can choose from convenient Rhapsody Inside or Charmed Balcony cabins to luxurious Euphoria Club Suite to ultra-luxury Elysium Class Suite.

Wifi included

We all do it for the Gram. Post, and stay connected with wifi — whenever you want, and wherever you are on the ship.

All meals included

All the foodies out there, you are our people. From specialty dining to relaxed casual, you have 10 options to choose from.

Tips included

We love to take care of the people that take care of you, so we cover the gratuities for your onboard experiences.

Group workouts included

Yoga, morning rituals, HIIT classes, and more — all your group fitness classes are covered.

On board credit

We included an on bord credit of 200€ – 1.000€ (depending on cabin class) to cover part of your expenses.

Full access

Full access to all 5 stages on board, shows and other surprise acts and entertainment activities.

Best weather

One of the best times to be in the Mediterranean. The average temperature is around 28° C.

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Staterooms of The Odyssey

Indulged by luxury and privacy

RHAPSODY CLASS

Perfect for the party addicts.

INCLUDED | DINING EXPERIENCE | DRINK PACKAGES | ITINERARY | FLEXIBLE BOOKING | SAFETY PROTOCOL | NORWEGIAN EPIC | DECK PLAN

During checkout a mandatory 200 € on board credit/person will be added to the price of your cruise ticket that can be used for your expenses on board.

The base inside stateroom, just right to accommodate you with everything needed for the continuous shows of The Odyssey.

Price includes accommodation, full board meals, entertainment and internet package, all taxes. Price does not include flights, travel insurance and transfers from and/to the airport.

Occupancy: 2 guests. Prices shown are per person in double cabin. Contact us for variations (single, triple or quadruple occupancy).

Total approx. size: 11 – 17 sqm.

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from 1.390 eur/pers.
from 1.845 eur/pers.

CHARMED CLASS

Perfect for party and comfort. 

INCLUDED | DINING EXPERIENCE | DRINK PACKAGES | ITINERARY | FLEXIBLE BOOKING | SAFETY PROTOCOL | NORWEGIAN EPIC | DECK PLAN

During checkout a mandatory 270 € on board credit/person will be added to the price of your cruise ticket, that can be used for your expenses on board.

Breathtaking sunrises and sunsets on your private balcony or from your own cozy bed, throughout a floor to ceiling glass wall. Some of these staterooms can connect, making it easy to spread out yet stay together.

Price includes accommodation, full board meals, entertainment and internet package, all taxes. Price does not include flights, travel insurance and transfers from and/to the airport.

Occupancy: 2 guests. Prices shown are per person in double cabin. Contact us for variations (single, triple or quadruple occupancy).

Total approx. sizes – Room: 17 – 28 sqm. Balcony: 3 – 12 sqm.

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EUPHORIA CLASS

Have a private dinner with your favourite artist. 

INCLUDED | DINING EXPERIENCE | DRINK PACKAGES | ITINERARY | FLEXIBLE BOOKING | SAFETY PROTOCOL | NORWEGIAN EPIC | DECK PLAN

During checkout a mandatory 470 € on board credit/person will be added to the price of your cruise ticket, that can be used for your expenses on board.

Your private luxury mini-suite. Deluxe bath, sitting area, private balcony, option to pre-book dining & entertainment early, complimentary laundry or pressing service, sparkling wine and treats delivered to your stateroom.
Access to the VIP areas on board except for ELYSIUM area.

You will receive an invitation to a group private dinner with your favorite artist. Further information available on board after embarkation.  

Membership of Odyssey’s Secret Society for the next editions.

Price includes accommodation, full board meals, entertainment and internet package and all taxes. Price does not include flights, travel insurance and transfers from and/to the airport.

Occupancy: 2 guests. Prices shown are per person in double cabin. Contact us for variations (single, triple or quadruple occupancy).

Total approx. sizes – Room: 22 – 28 sqm. Balcony: 4 – 7 sqm.

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from 3.070 eur/pers.
from 4.900 eur/pers.
Limited availability

ELYSIUM CLASS

Share your journey with world’s most famous artists as with your friends. 

INCLUDED | DINING EXPERIENCE | DRINK PACKAGES | ITINERARY | FLEXIBLE BOOKING | SAFETY PROTOCOL | NORWEGIAN EPIC | DECK PLAN

During checkout a mandatory 1.000 € on board credit/person will be added to the price of your cruise ticket, that can be used for your expenses on board.

This restricted area will accommodate also our top artists. From morning coffees, chilling out on pool sundeck to having dinner or drinks, you will practically share this journey with world’s most famous artistsThis kind of exclusive access is unparalleled.

ELYSIUM is a total separate area, away, at the top of the ship, with only a few penthouses or villas, with own restaurant, lounge, bar, private pool, sundeck, fitness area and other private luxurious amenities. It will host private after – parties also.

The villas or penthouses are most luxurious, well-appointed and spacious accommodations, have large private balconies, jacuzzis and all the luxury you can dream of.

You will experience the 24h personal service of a certified butler, valet service at the pool, concierge service, priority embarkation/disembarkation, personal driver at disembarkation and many more.

Membership of Odyssey’s Secret Society for the next editions.

Price includes accommodation, full board meals, entertainment and internet package and all taxes.

Price does not include flights, travel insurance and transfers from the airport but only to the airport.

Occupancy: 2/4 guests. Prices shown are per person in double cabin. Contact us for variations (single, triple or quadruple occupancy).

Total approx. sizes – Room: 29 – 79 sqm. Balcony: 5 – 13 sqm.

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Pay by credit card

Access UNTOLD Odyssey online shop

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Request contract

I want to book and pay the deposit

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I want a flexible contract

I need more time

Fill in form

Detailed offer

Download the detailed offer

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Pleasure to work with

Limited Rooms Available

untold & croaziere.co

We advise for a swift decision. There are only 2.500 tickets

You will become a permanent member of Odyssey’s Secret Society if you book EUPHORIA or ELYSIUM Class. Yes, this is not the only UNTOLD Odyssey we are planning.

Booking details 

Standard contract – fill in the request contract form

Deposit – 50%

Final payment – 50% until 1st of June 2021

Flexible contract – fill in the flexible contract form

Deposit – 30%

Second payment – 30% until 1st of May 2021

Final payment – 40% until 1st of June 2021

 

Other important information

Shown prices include accommodation, full board meals and entertainment, port and governmental taxes, service charges and 200 – 1.000 € on board credit (depending on cabin class), which you can use at your convenience while cruising. Shown prices do not include flights, transfers from and to the airport.

UNTOLD Odyssey will comply with the most strict regulations issued by WHOCLIA, CDC, ECDC, EU Health Gateways, and the National Regulations of the resident and transited countries, in order to eliminate any COVID-19 involved risks, if applicable at date of departure.

UNTOLD Odyssey is an adult only event.

UNTOLD Odyssey

Rome – Ibiza - Barcelona

1 - 5 September 2021

A magic journey of freedom, party and joy.
Rome

Rome

Welcomed aboard with exquisite parties and surprises. We sail at sunset in the company of UNTOLD’s magical events. Odyssey begins.

Full festival day

Full festival day

The second day reveals the beauty and richness of the magnificent Mediterranean Sea. The evening will mesmerize you with one of the best shows.

Ibiza

Ibiza

A full day on the island of party where nothing is forbidden. The show will peak at nightfall, outshining even the vibrant Ibiza.

Full festival day

Full festival day

Set yourself free with uninterrupted shows. Enrich your soul with the wonders of warm sun and the infinite blue of unified seas and skies.

Barcelona

Barcelona

On the last day of our epic journey, we will count our memories and make promises to get together again, on the next chapter of UNTOLD Odyssey.

Untold Odyssey Untold Odyssey Untold Odyssey

Frequently asked questions

What does my cruise fare include?

The following items are included in the cruise fare:

  • Accommodations
  • Transportation to some of the most beautiful places on earth via cruise ship
  • Meals in one of our many complimentary dining venues
  • 24-hour Dining venue
  • Room service menu items (convenience charge may apply)
  • Outdoor Buffet
  • Pool Bar and Grill
  • Coffee Bar (regular coffee and pastries included, speciality coffees at nominal extra charge)
  • Iced Tea, some juices in the buffet (for breakfast), regular coffee, tea and ice water
  • All entertainment onboard
  • Art Auctions
  • Poolside activities
  • Access to fitness facilities
  • Select onboard presentations
  • Sports Court activities
  • Use of outdoor pools and hot tubs
  • In-stateroom TV programming (except for on-demand movies)
  • Phone calls onboard the ship (stateroom to stateroom)
  • Use of private Studio Lounge if staying in Studio accommodations
  • Suite Guests receive additional amenities, based on the category of accommodation.
  • Service Charges/Gratuities
  • Internet Access (unlimited social media)
  • Speciality Onboard Seminars
  • Government taxes, port expenses, and fees

The following items are not included in the cruise fare:

  • Meals in Speciality Restaurants
  • Alcoholic Beverages
  • Sodas and some other non-alcoholic beverages
  • Spa and Salon Services
  • Exercise classes
  • Casino
  • Dining Entertainment
  • Transfers (unless pre-purchased with air/sea packages)
  • Hotel Stays pre/post-cruise (unless pre-purchased)
  • Shore Excursions
  • Photography
  • Art purchases
  • Gift shop purchases
  • Video Arcade
  • Phone calls off the ship
  • Wi/Fi & Satellite connection for tablets, phones/mobile devices (except for the package included)
  • Laundry Services
  • Use of the Medical Centre
  • Convenience Charge for Room Service (does not apply to Elysium and Suites)

How can I book my cruise travel?

You may book with us directly through the request form available on our website. All requests received via our website will be given a reply within 24 hours.  Before making a booking, you must ensure that you have read and understood Terms and Conditions (raising any queries you have with us). You will be asked to confirm you have read the Terms and Conditions before your booking is accepted.

The first named person on the booking (“party leader”) must be at least 18 years of age. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary.

A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you. Payment of the required deposit or full payment as applicable and as referred to in the contract must be made directly after conclusion of the contract following the respective payment terms. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges.

Following confirmation of your booking as above, we will issue a confirmation invoice. This invoice will be sent to the party leader. Where you have provided an e-mail address to us, we will e-mail your confirmation invoice to you. You should therefore regularly check your e-mails and print it off when received. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Contact us immediately if any information appears to be incorrect or incomplete. Please note that all telephone conversations with our reservations department may be recorded.

If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. An administration fee of €50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Other charges may also be payable in addition to the administration fee

Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline, which may, in some cases, be the full cost of the ticket.

Guests can choose to book cruise only with us and organize travel arrangements to/from the port of embarkation/debarkation individually. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination.

We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. We will do our best to rectify any mistakes made by us and notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so.

How can I pay for my holiday?

In order to confirm your chosen holiday, a deposit is required as follows:

A deposit of 50% of travel fare at the time of the booking. A full payment will be required if booking is made after balance due date. All payments must be made via bank transfer upon receival of the invoice or by credit card. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms.

The balance of the holiday cost must be received by us no later than the balance due date, which is 120 days prior to the scheduled start of the holiday. The balance due date will be shown on the confirmation invoice. You must ensure payment reaches us by this date. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in the contract will be payable. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. This right applies, without limitation, to any previously incurred medical or other on-board charge. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses.

Is there a modification in the cost of our holiday package possible?

We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. The price of your chosen holiday will be confirmed at the time of booking.

Can I make changes to my booking?

Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 14 days before departure. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. Where we are able to do so, an amendment fee of €50 per person / per change will be payable together with any costs incurred by us and any costs or charges incurred or imposed by any of our suppliers. Restricted Air flights cannot be changed after confirmation. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. It may be possible to make changes at a later stage but the costs involved in doing so will be higher.

If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions, which form part of your contract with us. Requests for transfers must be made in writing at least 14 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of €50 per person transferring their place must be paid before the transfer can be made. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges, which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply.

Will I be able to cancel my confirmed booking?

You may cancel your confirmed booking at any time before departure. Should you need to do so, the party leader (who must be at least 18) must immediately send us a written request via e-mail. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must send us a written request via e-mail. The cancellation has to be confirmed by writing to the Guest Services Department, e-mail – financiar@croaziere.co. Cancellation charges (as set out in the contract) will apply. In calculating these charges, we have taken into account the notified period before departure, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilize the cancelled services.

What are the cancellation fees?

In the case you will choose to terminate your contract the cancellations fees will be calculated at the time we receive the request from you via e-mail as follows:

More than 120 days before departure – 20%

119-106 days before departure – 45%

105-91 days before departure – 50%

90-15 days before departure – 75%

14 days and less before departure – 100%

Where the cancellation charge is shown as a percentage, this is calculated based on the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Assuming we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Claims must be sent directly to the insurance company concerned.

Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly.

We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based program, flights or transfers.

What about the travel insurance?

Guests are required to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, medical and repatriation liabilities. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are advised to do so before or at the time of booking.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. We do not check the extent or adequacy of the cover provided by any insurance policies.

Do guests need to provide any medical documents to show that they are COVID-19 negative at embarkation / debarkation?

Before boarding, all guests must complete a health questionnaire and report any symptoms of illness or potential exposure to a suspected or confirmed case of COVID-19 in the 14 days prior to embarkation. Guests must undergo a contactless temperature check in the terminal. Depending on the screening results, guests may participate in a secondary review with medical professionals or be denied to embark.

The cruise line committed to 100% testing of their crew and guest before embarkation. All guests will undertake a COVID-19 screening (immunofluorescence swab test) at the cruise terminal before boarding, to ensure they are healthy and fit for travel. Moreover, any guest travelling from any of the countries that are deemed ‘high risk’ by the European Centre for Disease Prevention and Control (ECDC) will need to take an RT-PCR swab test* within 72 hours prior to the ship’s departure. The test results will have to be shown at the terminal prior to embarkation. The list of high risk is based on the guidance of the ECDC. Any updates will be communicated to our guests with valid reservations in a timely manner.

What will happen if embarkation is denied to a guest for health reasons?

If a guest has symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a lab examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps to return home or will be potentially treated in a local medical facility, for maximum support and care.

Which safety protocols will be implemented on transfers and shuttles?

We are extending our enhanced health and hygiene measures to all transfers, including:

– Cleaning and sanitization of all vehicles before any new group of guests

– Availability of hand sanitization stations and disinfectant mats for footwear

– Appropriate personal protective equipment (PPE) for all drivers

– Reduced number of guests with selected seats empty to ensure physical distancing.

How are you cleaning and sanitizing the guest cabins?

According to our enhanced cleaning and sanitation protocols, every guest cabin will be thoroughly cleaned on a daily basis, with special attention to 40 frequently touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces.

Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.

How often are you sanitizing public areas?

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitized throughout the day. For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE devices.

What measures are you taking for the disembarkation process at the end of a cruise?

To ensure that all guests are disembarked safely and efficiently, we are providing detailed, systematic information, allocated time slots and a complimentary facemask for their journey home. All luggage will be sanitized before departure and staff wearing appropriate protective equipment will direct guests to avoid congestions at the gangway.

Boarding for the next sailing will only start once all guests have disembarked, avoiding any crossover.

What are the on board standards of sanitation and cleanliness?

We have taken our cleanliness and sanitation measures to the next level by implementing the highest standards of health and hygiene on board our ship:

We have increased cleaning and disinfection frequency, introducing new cleaning methods and the use of hospital-grade disinfectant products.

Key venues and public spaces are frequently sanitized, with a focus on high-traffic areas and deep disinfection every night through electrostatic spray technology.

Cabins are meticulously cleaned on a daily basis, with careful attention to high-touch surfaces and additional deep cleaning at the end of each cruise.

All recreational and sporting equipment, fitness machines, sunbeds, outdoor furniture are sanitized after each use.

One of the best ways to stay healthy is to keep your hands clean. We recommend that you wash your hands regularly and use hand sanitizer before any activity and before entering venues. For your convenience, we have increased the availability of hand sanitizer dispensers around the ship.

Only fresh air supply

100% external fresh air is supplied to all cabins and public areas, with no recirculation between cabins or within the ship.

Enhanced medical services with highly qualified staff

Our ships is equipped with state-of-the-art medical equipment and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team.

Our ship has a fully equipped Medical Centre including COVID-19 testing equipment and ventilators.

We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the Medical Centre and free treatment will be provided.

Our medical staff is trained to deal with COVID-19 with a response plan in place in cooperation with local authorities.

We have established a comprehensive medical protocol to deal with suspected cases and dedicated isolation zones with separate air supply.

Well-trained, well-equipped and healthy crew

For the health of all our guests and crew, we ensure that all crewmembers are fully trained and follow strict health and safety preventive measures:

– Crew members undergo extensive screening and medical checks including COVID-19 testing prior to embarking, in addition to daily health monitoring and temperature checks.

– Crew members follow proper handwashing practices and wear protective equipment such as facemasks and gloves.

Onboard experience

We are committed to preserving the uniqueness of the onboard experience whilst ensuring that your health and safety are protected. You will continue to enjoy unique experiences including award-winning shows, excellent dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more.

Restaurants and bars 

We have adapted our service and seating layouts to allow physical distancing, and all meals and drinks will be served at your table. Self-service at the buffet restaurant will be temporarily unavailable, and the food will be plated and served by our crewmembers.

For a contactless experience, you can access restaurant and bar menus from your personal mobile device by conveniently scanning a QR code.

Facemasks will be required whenever physical distancing cannot be met in public areas such as the lifts and the theatre, or when moving around the ship. Masks do not need to be worn when seated in restaurants, bars and lounges, or on the sun deck.

Guest services 

To easily find information while avoiding queues, we encourage you to utilize our new Information Centre available by phone and digital services. Remote desks will be available on embarkation day for in-person questions.

You should always call before going to any desk for information.

Cashless payments will be highly recommended.

 

What happens if there is a suspected case of COVID-19 on board?

The precautionary health and safety steps in the protocol are designed to mitigate the risk of COVID-19 transmission on board. In the unfortunate scenario that someone fall sick, we have a fully equipped onboard 24/7 Medical Centre with highly qualified medical staff fully trained for COVID-19 treatment and who are supported by a 24/7 ashore medical team.

In case of flu-like symptoms, guests should notify immediately the Medical Centre and will receive free treatment. If the onboard medical team determines a suspected COVID-19 case, a comprehensive isolation procedure and response plan will be activated in close cooperation with the health authorities.

Have you agreed with specific harbors that they will welcome your ships that have positive cases on board for medical assistance ashore?

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call.

Do you have certified COVID-19 tests on board your ships?

We have COVID-19 testing equipment on board for polymerase chain reaction (PCR), swab testing and serological rapid testing for antibodies.

How will the main dining experience change?

Our main restaurants will continue to serve our guests with a wide array of inspiring dishes and high-quality cuisine.

We are elevating our strict food safety protocols by enhancing the cleaning and sanitizing of all venues, providing appropriate protective equipment to all servers and increasing the number of hand sanitization stations at all restaurants.

Will specialty restaurants be open?

Yes, the specialty restaurants will be open. Reservations are available at the time of booking to help guests secure spaces and save money compared to onboard prices.

Are there any travel restrictions under the new protocol, such as past medical history, current health status or age?

All guests must be healthy and physically fit for travel. Health and safety is our first priority, and we advise our guests to seek medical advice before travelling if they are part of a higher risk group. The current advice from the World Health Organization, EU Healthy Gateways and other authorities is that COVID-19 is often more severe in older people or those having health conditions like lung or heart disease, diabetes or conditions that affect their immune system. Older guests or those with such conditions are advised to consult their medical advisor or local authorities for guidance before travelling, in order to assess whether they should be travelling. According to the EU Healthy Gateways advisory, anyone over 65 years is in the higher risk group.

Are there any travel restrictions for certain nationalities or countries that may prevent guests from boarding?

All guest coming from high-risk countries will need a negative PCR test. The test results will have to be presented at the terminal prior to embarkation. We are closely monitoring the global health situation, and in case of changes to current travel requirements, we will update our booking conditions and inform our guests with valid reservations in a timely manner. Additional travel restrictions for certain nationalities or even particular regions in a country may arise based on the COVID-19 situation. If conditions change over time, we will of course inform concerned guests.

Who holds the visa and travel conditions responsibility?

According to the legislation, the responsibility of visas belongs exclusively with the tourist, the Agency not having the legal quality of his representation before the authorities of any state. In order to comply with the travel conditions, please consult the website of the Ministry of Foreign Affairs and make sure that you meet all the conditions to have access to the destination countries. Please also familiarize yourself with the terminology used in this field so as not to confuse the different types of visas required. Every time you have a question, please contact us.

The agency strongly recommends obtaining visas from the consular offices of the destination states present in Romania, both for the safety of the trip and because the fees can be much lower.

What are the the travel documents accepted for the EU area?

The travel document can be the Identity Card or the Passport [electronic or temporary]. They must be valid until the date of return to the country.

How can I book a transfer from the airport to the pier?

We provide ground transfers, offered by the Cruise Company, between the airport and the pier and vice versa. To arrange for transfers, have your airline documents ready, and contact us via email hello@croaziere.co. If you decide for other transfer services, we can recommend to contact our partners at contact@entertainmenttravel.ro, or you may also choose any services provider of your choice. Croaziere.co does not assume any services provided by other companies. Requests must be sent at least 14 days prior to departure.

When can I book dining and other extras for my cruise?

Reserving dining and extras before your cruise can help you plan ahead and make sure that you do not miss out on our most popular restaurants and activities. You can pre-book these onboard activities with 130 days prior to embarkation.

– the health form that is filled in the port and that certifies your state of health.

– upon entering the ship, the ship’s personnel will scan the cruise ticket exactly as at check-in at the airport, the ticket you receive from us and you will be taken a picture that will be associated with your card for security reasons. .

When you get on board, you do not have to stop by the reception for check-in, because it was done when your cruise ticket was scanned. Go directly to your room which is usually open. In the room you will find all the necessary information:

The card you will use throughout the cruise;

The daily program in English, where you will find daily the most important information about the activities on board the ship. Every night you will receive the program for the next day;

Cards for participating in the emergency evacuation exercise, a simulation of about 10 minutes in which staff will explain the procedure in case of emergency. Participation in the exercise is mandatory for all passengers;

For the first 48 hours, you will be asked for a credit / debit card for warranty. If you want to pay in cash, you must go to the Guest Relations office to set up the deposit. An initial deposit of 500 USD will be made on your account and fully paid at least 60 days before embarkation.

There is a possibility that certain debit cards issued by Romanian banks will not be accepted! In this case you have to find an ATM in the first port or on the vessel (it exists, but not on all vessels).

The access card in the room, which you receive is very important because it fulfills 3 functions: it is the key to your cabin, the document based on which you are allowed to disembark / board the ship in each port in the itinerary and it is the virtual credit card for all additional expenses on the ship (drinks, spa treatments, photos, shopping, internet, casino, restaurant with specifics, etc.). For each purchase you receive a receipt at the time of purchase and a deployment of all your expenses you receive one evening before debarkation. Be careful not to lose this card because at some companies any re-issuance will be done for a fee!

For any other additional information, you can contact the staff at the information office, open 24/24, multilingual staff.

How to honour good service?

We are confident that you will enjoy your Freestyle Cruising experience and that our entire crew will provide you with the standard of service for which we are known. A mandatory service charge will be automatically added per guest per day to your shipboard account for all staterooms: all ships US$ 15,00 per guest per day. This charge will be shared amongst those staff members, including the restaurant staff, stateroom stewards and other behind-the scenes staff who provide services that enhance your overall cruise experience.

These service charges will be paid in advance of your cruise and is included in the cruise fare. If you have any concerns about the service you receive during your cruise, please let our on-board Guest Services Desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we can’t resolve your issue, you can have the service charge adjusted on board. Where your service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after you return home by writing to our Guest Relations department.

Certain staff positions (e.g., concierge, butler, youth programme staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities.

Additionally, there is a 20% gratuity and spa service charge added for all spa and salon services, as well as a 20% gratuity and beverage service charge added for all beverage purchases and a 20% gratuity and speciality service charge added to all speciality restaurant dining and entertainment based dining.

When can I book dining and other extras for my cruise?

When it comes to what to wear, you can go resort casual or get decked-out and look your best – it’s your call. Feel Free to wear what you like. We even have special “Dress-Up or Not Night.”

Cruise Casual: the Freedom of Freestyle Cruising

Dress cruise casual anytime during the day, in the buffet and in most speciality restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. Be sure to pack a sweater – the air conditioning can be chilly.

Please Note: We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or speciality restaurants.

All Decked-out: Smart Casual

Dress smart casual in our more formal dining room or in our more upscale speciality restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it’s jeans or slacks with a collared shirt and closed-toed shoes. Kids 12 and under are welcome to wear nice shorts in all our restaurants.

Ready for Adventure: Shore Excursions

Think about the shore excursions you’ll be taking and pack accordingly, including comfy walking shoes.

Special Events: Theme Nights and Parties

Our newest event, Odyssey, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment.

 

What does the cruise fare include?

Our base fare available in all stateroom categories and already includes a variety of services as your accommodation, meals in the main dining rooms, snack – and buffet restaurants, all entertainment unless part of a dining entertainment production aboard the ship, numerous activities on board, the use of many onboard facilities as well as all government fees and port taxes.

Not included in the base fare nor in any of the standard drink packagepackages are certain exclusive alcoholic beverages, drinks from the mini-bar, speciality coffees, bottled water, the convenience charge for room service orders (not applicable to continental breakfast selections until 10:00 hrs or to The Haven and Suite guests with butler service), spa and beauty treatments, use of the spa facilities (not applicable to Spa staterooms), bowling alleys, racetrack and lasertag, casino play, full shore excursions, certain fitness classes, certain onboard seminars, dry cleaning and laundry, purchases in our shops on board as well as from Dolce Gelato, speciality cakes and pastries, photographs, ship-to-shore-phone, e-post and internet above the included package, faxes as well as gratuities and personal expenses.

The speciality restaurants have à la carte pricing or a cover charge. A 20% gratuity and speciality dining service charge applies.

Please note that in order to comply with Spanish and Italian tax regulations we are required to charge Spanish/Italian VAT on applicable retail items purchased on board cruises from/to Barcelona, Venice and Rome (Civitavecchia), as well as on all other cruises whilst the ship is in Spanish or Italian waters.

Please note that the information provided in this paragraph is correct at the time of going to print but subject to change.

What clothes should I pack?

When it comes to what to wear, you can go resort casual or get decked-out and look your best – it’s your call. Feel Free to wear what you like. We even have special “Dress-Up or Not Night.”

Cruise Casual: the Freedom of Freestyle Cruising

Dress cruise casual anytime during the day, in the buffet and in most speciality restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required.

Be sure to pack a sweater – the air conditioning can be chilly.

Please Note: We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or speciality restaurants.

All Decked-out: Smart Casual

Dress smart casual in our more formal dining room or in our more upscale speciality restaurants. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it’s jeans or slacks with a collared shirt and closed-toed shoes. Kids 12 and under are welcome to wear nice shorts in all our restaurants.

Ready for Adventure: Shore Excursions

Think about the shore excursions you’ll be taking and pack accordingly, including comfy walking shoes.

Special Events: Theme Nights and Parties

Our newest event, Odyssey, is the perfect opportunity to get dressed up for an evening of cocktails, fine dining and great entertainment.

 

What about currency and how do I pay for my extras on board?

The currency used on board our ships is US $. We’ve made paying for on-board expenses very easy. When you check in you open a shipboard account by registering a major credit card – VISA®, MasterCard® or American Express®*. Please be advised that an initial as well as multiple holds will be placed on your card account based on your on-board purchases. This will reduce the amount of available credit on the card. After settling your on-board folio, these card holds may remain on your account for up to 30 days after the cruise ends.

Authorisation-hold releases are solely within the discretion of your lending institution. If you prefer to pay by cash or traveller’s cheques, a suggested deposit for a cruise is US $ 500 per person. Then, you simply sign for your personal expenses as you go and they will be charged to your account.

Personal Cheques, debit cards or currencies other than the US $ cannot be accepted on board, except on our European cruises where deposits in Euros are accepted (exchange rate will be communicated at the time of the deposit). Any excess deposit will be refunded at the end of the cruise in US $. Please note that, should you wish to change this excess deposit to Euros, a foreign exchange fee will apply. Please also keep in mind that it’s always worth having a small amount of local currency for immediate expenses on arrival at your destination and for any purchases you make at your ports of call. Traveller’s cheques and most major credit cards are accepted in the ports we visit.

What are the age requirements?

Odyssey by Untold is an adult – only event. For further information please contact our support team.

What about special dietary needs?

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a our support team at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfil your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

What time do I board the ship on embarkation day and in ports of call?

Arrival at the Cruise Terminal:
For your comfort and convenience, we recommend that guests who have not completed their online check-in arrive at the cruise terminal no later than two (2) hours prior to the scheduled embarkation time printed on your cruise documents. Guests who have completed their online check-in should arrive at the terminal no later than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. We STRONGLY recommend guests complete their online check-in at least four (4) days prior to sailing.

Final Boarding Time:
In order to facilitate the embarkation process, the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Please note that guests who have not filled out their online check-in must arrive at the port two (2) hours prior to sailing.

 

Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons:

  • Itineraries are subject to change without notice.
  • Violation of the Passenger Vessel Act (Jones Act), if applicable.

Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $798 per person.

Boarding Time in Ports of Call:
In all ports of call, it is also the guest’s responsibility to be back onboard the ship no later than one (1) hour prior to the ship’s scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest’s responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest’s responsibility to pay all expenses incurred to rejoin the ship.

Is the cruise line charging for room service?

The cruise line has introduced an enhanced room service menu. The new menu offers an expanded selection for breakfast, in addition to a wider variety of options available 24 hours. Individual items on the menu remain available on a complimentary basis and a convenience charge of up to $9.95 USD will be added to each order placed (Morning coffee, continental breakfast and orders placed by guests sailing in The Haven will not attract a charge)*. A 20% gratuity and beverage service charge will be added for non-complimentary beverages and special occasion items. Room service is one of up to 29 dining options offered across the fleet, and guests continue to be able to enjoy a wide array of complimentary choices onboard 24 hours a day.

*Prices subject to change.

What is the Fuel Supplement?

The cruise line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, the cruise line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day.

 

How do I pay for onboard expenses?

For your convenience, all shipboard expenses are charged to your Onboard account. Sign up when you check in, establishing your method of payment with Visa, MasterCard, American Express, Discover, JCB Card, Diner’s Club. You may also use your debit card however please be advised that we obtain pre-authorisation, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. The maximum initial pre-authorisation amount for all credit and debit cards is $300. Cash can also be used as a method of payment to settle your account with an initial deposit paid in advance.

Using your debit or ATM card

The cruise line does not recommend the use of a debit card as payment for your onboard folio. Please be advised that multiple holds will be placed on your debit card account based on your onboard purchases. After settling your onboard folio, these debit card holds may remain on your account up to 30 days after the cruise ends. To avoid overdraft charges from your bank, please make sure that you have enough available funds in your account during this hold period. Norwegian will not be responsible for overdraft charges resulting from holds placed on debit card accounts.

Traveller’s Check / Cash Procedures

A cash deposit will be placed on your onboard account in the following amounts:

La UNTOLD Odyssey  – On board credit is included in the fare depending on cabin class and is non-refundable. Extra credit needed will be charged to your Onboard account by card or cash and is refundable at disembarkation. 

Once you have exceeded the deposited amount, your account will be closed to further charges. You can deposit as much money as often as you’d like throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. The mandatory deposit will be due 130 days before embarkation.

**Personal checks will not be accepted, nor can they be cashed on board.

What are some commonly used cruise terms I should know?

A few of the commonly used terms to get you ready to set sail.

Aft – the back or near the back of the ship

Atrium – the central court (or centre area) of a cruise ship, usually rising through more than one story of the ship’s interior

Berth – a built-in bed or bunk, as in a ship’s cabin or stateroom

Bow – the very front of the ship

Bridge – the navigational control centre

Cabin or Stateroom Steward – a person whose work is to take care of the guests aboard a ship.

Captain – the person in command of a ship

Courtyard area – another cruise line’s exclusive that offers privacy and luxury for our Suites and Villas guests. You will enjoy a private pool, hot tub, sundeck with Balinese lounges, a fitness area, two private restaurants and a bar.

Deck Plan – an overhead diagram of the cabins and the public rooms

Disembark – to unload (passengers or goods) from a ship

Dock – where your ship ‘parks’ when in port

Family Villa with Balcony (2 bedroom) – These spacious suites sleep six with a private master bedroom and bath as well as a guest bedroom with bath and living and dining area.

Forward – faces the front of the boat

Gangway – allows you access on and off the ship

Knot – a nautical mile (see Nautical below)

Leeward – the side of the ship that is out of or away from the wind

Midship – the middle of the ship

Muster – to come together or assemble aboard ship for inspection or roll call

Muster Station – a specific location on ship to gather, based on stateroom assignment

Nautical – of or having to do with sailors, ships, or navigation. A unit of speed of one nautical mile (6,076.12 feet or 1,852 metres) an hour: abbrev. kn or kt [to average a speed of 10 knots]

Pier – a structure built out over the water and supported by pillars or piles: used as a landing place.

Port – the left-hand side of a ship as one faces forward: opposed to starboard. Port – so named because the side toward the port (dock), since the steering oar (see starboard) prevented docking to the right.

Port of Call – regular stopover(s) on a cruise itinerary.

Purser – a ship’s officer in charge of accounts, freight, tickets, etc., esp. on a passenger vessel. Important to you – a Purser takes responsibility for all money, transactions.

Port – the left hand side of the ship whilst facing forward (bow). Easy to remember since “port” and “left” each have four letters.

Ship – You always cruise on a “ship”, never a “boat”

Spa Suite – A luxurious suite that features an ocean view whirlpool tub, balcony, complimentary, nearby access to the Thermal Suites at Mandara Spa and keycard access to the private Courtyard area

Starboard – the right side of the ship whilst facing forward (bow).

Stateroom – your cabin or berth

Stern – the very back of the ship

Studios – Private keycard access complex comprised of staterooms designed and priced for the solo traveller. Also includes access to the private Studio Lounge.

Studio Lounge – A private lounge reserved exclusively for Studio guests. This is a place to relax, watch TV, have a drink and meet fellow Studio guests.

Tender – a boat for carrying passengers to or from a ship close to shore.

Windward – on the side of the ship from which the wind blows; toward the wind

Are pools and hot tubs chlorinated or salt water?

All outdoor pools contain salt water and are chlorinated in accordance with USPH regulations.
All hot tubs are fresh water and are chlorinated in accordance with USPH regulations.

 

How about safety and security?

The cruise line adheres to the highest standard of shipbuilding in the world. All our ships meet the most current SOLAS specifications. Our ships also pass annual government safety and sanitation inspections. On the first day of your cruise, you will be asked to take part in an obligatory life boat drill, where you will learn what to do in case of an emergency. In such an event, you will be asked to go to your assigned lifeboat (detailed directions to the so-called ‘assembly station’ can be found on the back of your stateroom door). We recommend that you always set your stateroom TV to standby mode to obtain all necessary information through a special channel designated for emergencies. Guests who miss the obligatory life boat drill due to joining the ship late, should contact the Guest Services Desk on board.

All our ships are fully stabilised for the smoothest possible cruising.

Which language is spoken on board?

The main language used on board is English. However, we offer our international guest service in German and Spanish on all fleetwide sailings and in French and Italian on all sailings in Europe and select worldwide itineraries.  Please see However, we offer our international guest service in German and Spanish on all fleetwide sailings and in French and Italian on all sailings in Europe and select worldwide itineraries.  

How to stay in touch?

All our ships are equipped with 24-hour Internet Cafés. In addition, in most areas throughout the ship you can connect to our WiFi network on your own devices (charges apply).

The central telephone number for our ships is 001 732 335 3280 (from US$ 7.95 per minute; please have ship name and your credit card number at hand).

You can also stay connected on the high seas using your own compatible mobile phone. International roaming charges are billed to your home account. Final rates are determined by your service provider and not the cruise line. For further information please check your provider directly. 

 

Do I need an electrical converter?

The voltage on board is 110 and partly 220 volts. For European appliances a converter is needed (U.S. norm). Hairdryers are provided in all staterooms & Suites. Irons and ironing boards can be requested through housekeeping or the Guest Services Desk.

How do I get ashore?

In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports listed in the overview below (status May 2018), we drop anchor at sea and you go ashore in the ship’s small boats – called tenders – which offer a complimentary shuttle service to and from the port.

Please note that if you are not booked on one of our shore excursions, where we guarantee a convenient pick up and drop off right at the pier, reaching the closest city centre may involve taking local public transport or a non-complimentary shuttle service.

What about luggage storage and delivery?

Services are available to store your luggage at the Barcelona Cruise Terminal. The cost is 9,90 Eur/bag.

What about smoking on the ship?

As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Dedicated outdoor areas are assigned to smoking.

Indoor Areas

Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. Cigarettes, pipe, electronic cigarettes and vapor smoking devices are not permitted in the cigar lounge.

Casino: Active Casino players may smoke cigarettes, electronic cigarettes and vapor smoking devices in the Casino during gaming hours. Cigar and pipe smoking is not permitted in the Casino.

Staterooms: Guests are not permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapor devices in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.

Outdoor Areas

Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children’s pool areas, Vibe Beach Club or Posh Beach.

The Haven: On ships with The Haven complex, smoking is not permitted in The Haven courtyard area, but is permitted in The Haven Sun Deck area (forward).

Cigarettes, electronic cigarettes, cigars, pipe smoking and vapor smoking devices are permitted on deck 15 mid-ship, port side (limited area) and Spice H2O, starboard side.

Where can I keep my valuables?

All staterooms and suites have mini-safes. Please note, however, that the cruise line is not responsible for valuables left in staterooms or elsewhere on board.

What other services are available?

Beauty parlour and spa services include hair styling, manicures, pedicures, facials and massages in our Mandara Spa Salon. Gift shops feature duty-free shopping, with fine jewellery, perfumes, clothing, cosmetics and limited drug store items. Laundry & dry-cleaning services. Internet Café. Art auctions. Photographs taken throughout the cruise.

What time is dinner?

What time would you like it to be? That’s the freedom and flexibility you get when you cruise with us. We offer open-seating dining in a variety of restaurants and cafés with individual menus, so it’s your choice.

Will I have access to the internet?

All our ships are equipped with 24 hour Internet Cafés (charges apply). Wireless internet (also known as WI-Fi) is also available throughout  our entire fleet.

What about alcohol consumption and wine corkage?

On our itinerary guests must be 18 years of age or older to purchase or consume alcohol. Within the Open Bar (either chosen as part of Free at Sea or purchased separately) alcoholic beverages are only included for guests 18 years of age and older.

All guests are prohibited from bringing alcohol on board our ships with the exception of champagne and wine. If you purchase any alcohol at one of our ports of call or in our onboard shops, we will safely store your purchase(s) and on the final night of the cruise it will be available for pickup in a designated area. Please note that for wine and champagne brought on board by you, a corkage fee will apply if consumed on board.

We encourage the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Cruise Line‘s Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol whilst sailing and/or violation of Cruise Line‘s alcohol policy may result in immediate disembarkation.

 

Can I bring water or soda on board?

Guests are forbidden from bringing any beverages — including liquor, beer and non-alcoholic drinks such as water, soda and juices – on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for infant formula.
Fully sealed and/or corked wine bottles for personal consumption onboard are subject to screening and a corkage fee (for guests 18 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practise travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

What if I purchase a beverage in a port of call?

Guests will not be permitted to bring any beverages onboard the ship in ports of call and any locally-purchased beverages will be disposed of prior to embarkation. No open containers of beverages, including water, will be allowed onboard during a port of call.

 If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
 

Is the water onboard safe to drink?

All of our ships produce water in accordance with the guidelines and requirements as defined by the U.S. Department of Health and Human Services, U.S. Public Health Service, Centres for Disease Control and Prevention and the National Centre for Environmental Health.

Can I bring alcohol on board?

All guests are prohibited from bringing alcohol on board our ships. Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

Wine & Champagne Policy

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below. 

750 ml Bottle: $15.00 USD

1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.